Every customer answered. Every store on script.
Multi-location chains, e-commerce and DTC brands, grocers, restaurant groups, consumer goods brands, and the distributors behind them — retail throws off demand signals all day that nobody has time to read. We build the systems that read them: customer response in your brand voice, one source of truth for every store, and inventory signals that arrive while the sale is still winnable.
Where you sell
Built around how your sector actually sells
Choose your sub-sector. The systems change; the discipline doesn't — scoped inside the workflow, built to written acceptance criteria, operated after launch.
Multi-location retail chains
Chains where the same customer question gets a different answer at every register — and the service queue never empties.
Customer response agents
Order status, returns, and store questions answered in your brand voice from your commerce platform and policy library — escalating to a person by rule, with the history attached.
Store-operations answers
Policies, promos, and procedures answered for associates from one governed source of truth, with the section cited on every answer.
Inventory signal alerts
Stockout and slow-mover patterns flagged by store and day from the POS data you already collect — surfaced while the sale is still winnable.
Labor scheduling support
Draft schedules assembled from traffic history and your posted scheduling rules, queued for the store manager's sign-off.
Six stations between a signal and a decision.
POS, orders, tickets, and invoices throw off signals all day. We automate the reading, the drafting, and the routing at each station — your merchants and managers keep the call.
Signals reach decisions the same day · a person signs the consequential ones
Six stations between a signal and a decision.
POS, orders, tickets, and invoices throw off signals all day. We automate the reading, the drafting, and the routing at each station — your merchants and managers keep the call.
- 01SignalPOS, orders, and tickets read as they land — not in the Monday report
- 02StockStockout and shrink patterns flagged by store-day, reorder drafted
- 03Price & promoPromo setup and price changes checked against the calendar, every location
- 04SellProduct and availability questions answered in brand voice, any channel
- 05ServeReturns and order status handled end to end; exceptions escalate by rule
- 06LearnTicket and review mining feeds the next buy, promo, and listing fix
Signals reach decisions the same day · a person signs the consequential ones
One source of truth
Every location on script
The most expensive answers in retail are the improvised ones. This is the pattern we build to end them.
The binder problem
Return windows, promo mechanics, price overrides, and loyalty terms live in a binder, a shared drive, and a veteran manager's memory. Every location answers from its own copy, and the copies drift — a policy revised at headquarters can take a season to reach the sales floor.
One question, three answers
- Store 04
30 days with receipt, refund to original payment.
- Store 09
14 days, manager approval, store credit only.
- The binder
Last revised two Januaries ago.
Every drifted answer is a policy exception a customer can quote back — and a markdown, refund, or chargeback nobody planned for.
One governed answer layer
We move policies, promotions, and prices into one reviewed library and put every reader on it — associates, kiosks, and customer-facing agents alike. Answers cite the policy section they apply, so the register and the returns inbox give the same answer for the same reason. Change the policy once and every location changes with it.
An associate asks in plain language; the answer arrives with the policy section and its revision date cited. Your ops team owns the library — the system only reads what they've approved.
- One reviewed library, owned by your ops team
- Every answer cites its policy section
- Updates reach every location the same hour
What's in the way
The problems we see across the sector
Customer response volume
Order status, returns, and product questions arrive around the clock; staffing to peak is unaffordable.
Store-to-store inconsistency
Policies and promotions drift by location because the answer lives in a binder nobody opens.
Inventory signals arriving late
By the time the weekly report flags a stockout pattern, the sales are already lost.
What we build
Tailored to the sector, not adapted to it
Customer response agents
Order, return, and product answers in your brand voice, integrated with your commerce stack, escalating by rule.
Explore the practiceStore operations assistant
Policies, promos, and procedures answered instantly for associates — one source of truth, every location.
Explore the practiceDemand & inventory analytics
Daily signals on movement, stockouts, and promo lift from your POS data.
Explore the practice“Two-thirds of tickets resolve before a person touches them, and the ones that escalate arrive with the history attached.”
Director of customer experience · Regional retail chain · Regional retail chain (14 locations)
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Bring us the queue, the binder, and the Monday report.
A two-week scoping phase inside your real queue and your real calendar — reading a month of tickets, timing the workflows, and writing signed acceptance criteria before anything gets built. Scope → Build → Operate.