Constituent service that scales with the budget you have.
City halls and county offices, state agencies, K-12 districts, colleges and universities, public safety and the courts, libraries and special districts — every one serves the public on a headcount set by appropriation. We build AI systems that clear the queues while keeping every action on the record.
Who we serve
Pick your desk. The queue changes; the discipline doesn't.
Six corners of public service, one delivery discipline — scoped inside the workflow, built to written acceptance criteria, operated after go-live.
Municipal & county government
City halls and county offices where the records request, the permit, and the council packet all run through the same overworked counter.
Records & FOIA processing
Requests searched across email, agendas, and permit systems from one description, with exemption-cited redaction suggestions — clerks review every page, and release authority stays human.
Permit intake & status
Applications checked for completeness at intake and status published as the file moves, so applicants stop calling the counter to ask where things stand.
Council agendas & minutes
Agenda packets and draft minutes assembled from staff reports and the meeting record, formatted to your template and reviewed by the clerk before posting.
Constituent-request routing
Inquiries classified and routed to the right department with the history attached — every touch logged for the public record.
The request lifecycle, on the record.
Records, permits, transcripts, casework — the lifecycle is the same. We automate the hunting at every station; your staff keep the judgment.
Every action logged in plain language · defensible to a requester or a judge
The request lifecycle, on the record.
Records, permits, transcripts, casework — the lifecycle is the same. We automate the hunting at every station; your staff keep the judgment.
- 01ReceiveLogged and acknowledged with a realistic date the moment it arrives
- 02RouteClassified and sent to the right desk with the history attached
- 03ProcessRecords searched and drafts assembled, every step logged in plain language
- 04ReviewA person checks every document and every redaction before release
- 05RespondSent on the promised date, in an accessible format
- 06ArchiveRetained to schedule, retrievable when the next request asks
Every action logged in plain language · defensible to a requester or a judge
Service levels
Service levels the public can see
Constituent service is measurable — and the measures that matter are the ones the public experiences, not the ones a dashboard reports inward.
Commitment 01
to an acknowledgment with a real date
Acknowledged, with a date
Every request gets a written acknowledgment with a response date computed from statute and the current queue — not a form letter that promises nothing.
Commitment 02
phone calls needed to learn a status
Status without the phone call
Requesters see where their request stands and what happens next — the same view your staff works from, minus the exempt material.
Commitment 03
of responses on the promised date
Delivered when promised
Response dates are commitments the system tracks, not estimates it forgets — and the misses surface to a supervisor before the deadline passes.
The audit trail that satisfies sunshine laws is the same one that makes these numbers honest — every metric is computed from the logged record, not self-reported.
What's in the way
The problems we see across public service
Request backlogs
Permits, records requests, and constituent inquiries stack faster than staff can clear them.
Public-records obligations
Every automated interaction must be loggable, retrievable, and defensible under sunshine laws.
Accessibility as a requirement
Section 508 and WCAG aren't nice-to-haves — services must work for every constituent.
What we build
Tailored to the sector, not adapted to it
Constituent response automation
Status updates, form guidance, and FAQ handling across email and web, with full interaction records.
Explore the practiceRecords & FOIA processing
Search, redaction-assist, and response assembly for records requests, reviewed by staff before release.
Explore the practiceProgram & enrollment analytics
Demand forecasting and program reporting built from the case data you already keep.
Explore the practice“The backlog went from eleven weeks to two, and every response carries its own audit trail.”
City clerk · Records division · Mid-size municipal government (~90k residents)
Related
Go deeper
Case study
An eleven-week records backlog, cut to two
A mid-size city cut its public-records backlog 82% with request processing that keeps every automated action publicly auditable.
Read the case studyResource
AI in government & defense — compliance-first delivery
The compliance-first delivery discipline behind our public sector work — the same boundary thinking, from the enclave to the records room.
Get the whitepaperPublic sector & education
Bring us the backlog. The public will see the difference.
A two-week scoping phase inside your records office, registrar, or intake queue — timing real requests and writing signed acceptance criteria before anything gets built. Scope → Build → Operate.